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Help without the runaround

Let’s get you back to thoughtful giving.

Get help from Binary Data Technology through the verified publisher support inbox. Please keep private list and reservation details out of ordinary email.

Binary Data Technology · Effective September 6, 2026

A shared link stopped working

The owner may have rotated, revoked, or expired it. Ask them to share the newest link. If the page says the service is unavailable, retry the same link later.

Release a reservation

Return to the same shared list on the browser and device you used. Open “Your reservations,” then choose Release. A failed release leaves the reservation unchanged.

Import did not find a product

Keep the original link and complete the editable draft manually. Import failures must never discard your work or block adding a gift.

Report shared content

Use “Report photo” beside an affected gift so the correct image reaches the review queue. For a whole-list or urgent safety concern, email support with a short description only; support will provide a safer follow-up channel if one is needed. Do not paste the shared link into ordinary email.

Privacy and account requests

Do not include gift titles, notes, share links, or reservation tokens in ordinary diagnostic messages. For account removal steps, use the dedicated deletion guide.

Email WovenWish support Account deletion guide
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